An IP PBX, business phone system or unified communication system, a PBX performs as the core transferring system for all phone calls moving through a business. There is often a great hustle and bustle in any business. The telephone system is the core for communication in most of the business.. Therefore, it should be very active and capable of delivering the best performance to everyone from the top to bottom.

A PBX SYSTEM or PABX SYSTEM in a business handles all the internal traffic among stations and also act as a external communication window to the outer world. Getting a reliable IP PBX System in Dubai, Abu Dhabi, Fujairah , Ajman, Ras Al Kaimah or any other emirates has now become very easy because there is so many telephone companies in UAE selling IP Telephone System.

What is an IP PBX System ?

An IP PBX system completely replaces the traditional PBX or a phone system and provides all company workers an extension number, transfer, the capability to conference and dial other colleague’s number. All sorts of calls are sent through data packets threw a data network instead of the outdated phone network.

The existing phone lines can be easily connected to the IP PBX and receive and make phone calls through a regular PSTN line or E1/ PRI line.


A PBX connects  telephones in a business to communicate in between and also connects them to the  telephone lines provided by local provider [ for United Arab Emirates its DU or Etisalath].VoIP Providers and SIP Trunks.

In the centre of each and every business telephone system will be the PBX (Private Branch Exchange), helping to make connections among the internal telephones of the business or any other private organization and connect them to the public switched telephone network (PSTN). Traditional hard-wired PBX systems evolved in the 1990s to use Internet Protocol (IP) to carry calls.  An IP PBX uses Voice Over Internet Protocol (VoIP) which enable it to also be known as a VoIP PBX, IP-PBX,  or IPBX.

IP PBX phone systems perform four main call handling duties:

  • Establishing connections between the phone sets of two users internal or external.
  • Maintaining the connections as long as needed
  • Disconnecting the connections when the users hang up
  • Providing information for call accounting purposes

An IP PBX system consists VoIP enabled phones as well as an IP PBX.  The phones register together with the IP PBX server, so when user make a call the IP PBX establishes the connection. VoIP phones could be simple software-based softphones or purpose-built hardware devices that appear similar to an ordinary telephone or a cordless phone.

Why select an IP PBX System?

There are several important good reasons to select an IP PBX System for your business in, Dubai or anywhere else in the UAE. Some of the important ones are given below:
• Lower operational costs together with the passage of time: It saves your operating costs over time that is ideal for any business. A business is having IP-PBX system normally see lower monthly operating costs particularly for systems having a large number of users.
• Unified Messaging: It offers the ability to get and listen to the message right from the Outlook inbox. Not just the messages, but one can also listen to PDFs of faxes. This is why the communication and productive is increased.
• Move Phones Effortlessly: Phones can be moved easily just like normal personal computers because they are all IP based. Users can easily move them from one particular connection to the other one as and when required.
• Remote Extensions: Workers can plug in any well-suited IP phone at household to their web connection and enjoy extension dialing.
• Branch Offices: Branch offices can also be added to an already existing system and linked through the internet.
• Price savings by connecting to VoIP suppliers through SIP trunk: Utilizing the SIP Trunking along with an in-house IP-PBX system can connect to lower price VoIP providers; decreasing phone bills, particularly international and long distance calls.
• More Choices: Big companies are having built-in PBXs now pay attention to the IP connectivity. Other businesses are also building IP-PBXs with lower costs and impartial vendor hardware.
• Uses LAN: the IP-PBX based telephone system will exist on your network through the LAN that you have already installed. The PBX server can be kept a few footsteps away so that latency and signaling time is very short. This way the data has not to travel a long way.
• Simpler Management: The Gui of the IP-PBX is very easy to use when ccompared to the conventional PBXs. The user can easily make additions or changes when needed.
• Easy to install and configure: PBXs are very easy to install and configure because of their user-friendly design.

Things to look for In the Telephone System

Technology utilized by computers and telephones is converging fast. Offering businesses new applications to alter how they work, and improve efficiency, more every single day. This convergence (referred to as CTI, for computer telephony integration) is a vital step to consider when making the conclusion on a telephone system. For instance, technology enables “screen popping” when callers ring in. If their calling number is presented as well as their information and facts are on the contact database, the important points will automatically show up on your computer screen. Then, through the click of the computer mouse button, the return call is direct from your PC. Voicemail messages automatically transfer to cell phones, or arrive just as one audio file in your e-mail account.

Expansion possibilities and add-ons to purchase in a later stage appear to increase every single day. As an example, the number of extensions will the system being considered have? The number of lines does it support, and it is upgrade to getting voicemail or CTI possible? Will digital ISDN lines need to get Direct Dialing In (DDI) functionality and may this produce a trim down of the quantity of lines you’ll need? Alternatively, will analogue lines provide the services needed now as well as in the near future?

Features to think about

  • Automated attendant–callers are offered a series of numbers to press to get to the correct department/extension
  • Music on hold–Make sure a personal choice of music can be added, or a radio station.
  • Directory phone book–an internal directory listing all company contacts available for users to dial
  • Door system–the facility to link a door lock to the telephone system
  • Conference calling–most systems provide this, but any handsets used must have a reliable and efficient microphone as well as a speaker
  • Paging–Ensure microphones and speakers are adequate
  • Calling line identification (CLI)–requires a good handset with an adequate display screen
  • Call logging–records numbers dialed by individual extensions
  • Call barring–barring users from dialing out certain numbers